FAQs

What does Bespoke mean?
Bespoke : said especially of clothes. Making or selling custom-made clothing.A bespoke tailor.
The word bespoke has its roots in Savile Row, where it refers to clothing made to a client’s exact specifications. Bespoke tailoring involves the creation of a unique pattern for each client, differentiating it from made-to-measure, which merely adjusts a standard preexisting pattern.

I want to get Bespoked. How does it work?
We believe ordering custom clothing should be just as fun as wearing it. When you first come in we’ll start by asking a few questions about your tastes and preferences so we get to know you better. (Our first question is usually whether you prefer red, white or the hard stuff – all of which flows freely anytime we’re open). Once we know what you like, we’ll help you choose from our wide range of fabrics and styling details, including the boldest linings around.

If you need a little extra fashion advice, you’ve come to the right place. We pride ourselves on our expert and honest style advice. We’ll happily give you our opinion on everything from the cut that works best for your build to patterns and colors that are most flattering on you.

Once you’ve designed your new clothes, we’ll take a whole lot of measurements to ensure a precise fit. When your garments are completed, we will let you know right away and schedule you for a fitting (if needed) or picking up. If any alterations are needed, we generally perform them on-site in about from 1 – 5 days.

Should I make an appointment?
Yes, please– but don’t let this scare you! We encourage appointments so that each client receives the attention he deserves. We’re happy to accommodate same-day fittings whenever space is available, so don’t hesitate to call us at the last minute. 

How does payment work?
We request a half deposit at the time the order is placed. The remaining balance is payable once your order is delivered. We accept cash, check, and most major credit cards
Domestic orders
-    Transfer money to our bank account based on the full information below:
-    Full name of A/C holder: Le Huyen Diu
-    A/C holder no.: 0011002460467
-    With Vietcombank (VCB), Ha Noi, Viet Nam
International order
-    Foreign exchange is 1 USD = 21.800 VND 
-    No cheque accepted 
-    Transfer money to our bank account based on the full information below:
-    Full name of A/C holder: Le Huyen Diu
-    A/C holder no.: 0011002460467
-    With Vietcombank (VCB), Ha Noi, Viet Nam

Or sending card information through secure payment link given by email

What fabrics do you offer?
We offer more than 10,000 luxurious fabrics from many of the world’s finest mills includingDolce Taylor, Inizio, Marzoni, Dormeuil, Scabal, LoroPiana…, and more. Our suiting fabrics include wool and wool/cashmere blends ranging from Super 100’s to Super 200’s, as well as seasonal weight and performance blend fabrics. We also carry exceptional 100% cashmere fabrics for blazers and overcoats. Our shirting fabrics are 100% cotton and come in hundreds of patterns, styles, and colors. 

How should I care for my new clothes?
1. Dry clean your suits only when they’re dirty, ideally not more than three to four times a year. The chemicals used by dry cleaners can damage the fabric, and unfortunately, the finer and more expensive the wool, the more delicate it is. When selecting a dry cleaner, try to find one that uses organic cleaning agents, which are considered to be more gentle on fabrics. 
 
2. After each wear, hang your suit outside the closet overnight so that moisture and odor can escape the fabric. Hang your trousers long ways from the bottom hem with a pant hanger – this allows the weight of the garment to pull out wrinkles naturally, thus reducing the need for pressing.
 
3. Do not use starch on your shirts. It makes the cotton fibers brittle, which in turn can cause the fabric to wear out more quickly. Also, be sure to remove your collar stays as they can cause scorch marks if left in when the shirt is pressed.
 
4. If you have problems with underarm stains, ring around the collar, food spots, etc. apply Zout stain remover (or Shout if you can’t find its similar-sounding competitor) as soon as you can take off the shirt. It will keep the stain from setting before you launder the shirt.

Do you make women’s clothing?
We do currently offer women’s custom clothing.

Do you guarantee your results?
Absolutely.We stand behind each and every garment with a complete satisfaction guarantee. Because our garments are specially made for each customer, we cannot offer cash refunds. However, if you are not thrilled with the fit of your garment, we will either alter it to fit your needs or remake it once free of charge.